Robitro UG
Straubinger Str. 42
93326 Abensberg, Germany
E-mail: support@robibrix.eu
Registergericht: Amtsgericht Regensburg | HRB: 22252 | VAT number: DE461151813

Last updated: 29-07-2026

This Refund and Returns Policy applies to all purchases made on Robibrix and complies with EU consumer protection law, including the Consumer Rights Directive (2011/83/EU) and German BGB § 355. It supplements our General Terms and Conditions.

1. Right of Withdrawal (30 days)

As stated in our General Terms and Conditions, you have the right to withdraw from your online purchase within 30 days of receipt, without giving any reason. This is more generous than the EU statutory minimum of 14 days.

To withdraw, notify us within the 30-day period at support@robibrix.eu, including your order number. You then have a further 30 days to return the product(s) unused, undamaged, and, where reasonably possible, in their original packaging.

2. Condition of Returned Items

To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging where reasonably possible. You may inspect and test a product as you would in a shop, but items showing signs of use beyond that may only qualify for a partial refund.

3. Non-Returnable Items

The following are excluded from the right of withdrawal, to the extent permitted by law:

  • Sealed products that are not suitable for return for health or hygiene reasons, once the seal has been broken after delivery.
  • Custom-made or clearly personalized items.
  • Digital content not supplied on a tangible medium, if downloading/access started with your express consent before the end of the withdrawal period.
  • Gift cards.

4. Faulty or Damaged Goods

If an item arrives faulty or damaged, contact us at support@robibrix.eu as soon as possible, ideally within 48 hours, with photos of the damage and your order number. As a consumer, you are entitled to a conforming product under the statutory 2-year warranty (EU Directive 1999/44/EC); we will arrange a free repair, replacement, or refund as appropriate.

5. How to Start a Return

  1. Email support@robibrix.eu with your order number and the item(s) you wish to return.
  2. We will confirm the return and provide instructions for sending the item(s) back to us.
  3. Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect.
  4. Please do not send items back without first contacting us.

6. Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days of approval; the total refund includes the purchase price and standard outbound shipping costs where the withdrawal right applies. We may withhold reimbursement until we receive the goods or proof that they have been shipped.

If more than 30 days have passed since the withdrawal notice without the item being returned, we may decline the refund, except where the delay is due to our error or the item was faulty.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@robibrix.eu.

8. Contact

Questions about a return or refund? Contact us at support@robibrix.eu.