Last updated: 28-05-2026

Robibrix manages this webshop and website, including all associated information, content, features, tools, products, and services, to provide you as a customer with a carefully curated shopping experience (the “Services”). Robibrix is powered by WordPress and WooCommerce, which enable us to offer the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or perform another transaction regarding the Services, or otherwise communicate with us.

In the event of any conflict between our General Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal data.

At Robibrix, we are committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Personal data that we collect or process

By “personal data” we mean information that identifies you or another person or can reasonably be traced back to you or another person. Personal data does not include data that has been collected anonymously or anonymized in such a way that it can no longer be traced back. Depending on how you use the Services, where you live, and what is permitted or required by law, we may collect or process the following categories of personal data (including derived data):

• Contact details : name, address, billing address, delivery address, telephone number and email address.
• Financial data : credit card or bank details, payment card information, transaction details, payment method and payment confirmation.
• Account details : username, password, security questions, preferences and settings.
• Transaction details : products you view, add to your shopping cart, add to your wish list, purchase, return, exchange, or cancel, as well as your previous transactions.
• Communication data : information that you share with us, for example when asking a customer service question.
• Device data : data about your device, browser, or network, including IP address and unique identifiers.
• Usage Data : information about your interaction with the Services, such as how and when you use or navigate the website.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you (e.g. when you create an account, use the Services, or communicate with us).
• Automatically via the Services (e.g. via your device or cookies and similar technologies).
• Through our service providers who supply technology or process data on our behalf.
• Via partners or other third parties.

How we use your personal data

Depending on your use of the Services, we may use personal data for, among other things:

1. Delivery, personalization and improvement of the Services
2. Marketing and advertising (such as newsletters, offers, and personalized advertisements).
3. Security and fraud prevention
4. Communication and customer service
5. Legal purposes (compliance with legislation, judicial requests, disputes).

Legal basis for processing (GDPR Art. 6)

• Contract performance – to create your account, process orders, and deliver products.
• Legal obligation – to comply with tax, accounting, and other legal requirements.
• Legitimate interests – to prevent fraud, secure our website, and improve our Services.
• Consent – for marketing emails, non-essential cookies, and personalized advertising. You may withdraw consent at any time.

Data retention

• Account data – retained for the duration of your account plus 3 years after deletion, unless a longer period is required by law.
• Order and invoice data – retained for 10 years to satisfy German tax law (§ 147 AO).
• Support correspondence – retained for 3 years after the request is resolved.
• Marketing consent records – retained until you withdraw consent, plus 3 years for legal proof.

Disclosure of personal data

In certain cases, we may share personal data with:

• Our hosting, WooCommerce/WordPress, and other service providers (e.g. IT, payments, logistics).
• Business and marketing partners (e.g. for personalized advertisements).
• When you explicitly give us permission (e.g. sending via a third party or social media links).
• Our affiliated companies within the group.
• In the context of business transactions (merger, sale, bankruptcy) or when we are legally required to do so.

Relationship with our platform & service providers

Our webshop runs on WordPress/WooCommerce and is hosted with our web hosting provider, who process personal data on our behalf to provide and improve the Services. Data may be transferred to countries outside your place of residence under appropriate safeguards. For more information about specific providers (hosting, payments, marketing), contact us at support@robibrix.eu.

Third-party websites and links

The Services may contain links to external websites. We are not responsible for the privacy or security practices of those websites.

Children’s data

The Services are not intended for use by children. We do not knowingly collect data from minors.

Security and retention period

No security system is completely foolproof. We retain personal data for as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

Your rights

Depending on your place of residence, you can exercise rights such as:

• Right to access, correction or deletion of data
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Additionally, you can always unsubscribe from marketing emails.

Complaints

If you have any complaints, you can contact us. Depending on your place of residence, you can also contact the competent supervisory authority.

International transmission

For transfers outside the EEA or the UK, we use recognized transfer mechanisms such as the EU Standard Contractual Clauses .

Changes

We may update this Privacy Policy from time to time. The updated version will always be published on this website with the new “Last updated” date.

Contact

Do you have questions about this Privacy Policy or would you like to exercise your rights? Please contact us via support@robibrix.eu or by post:
E-mail: support@robibrix.eu 
Registergericht: Amtsgericht Regensburg

For the purposes of the relevant privacy legislation, we are the data controller of your personal data.